QuestLyft is a trading name of QuestLyft Limited (we, QuestLyft, us, our, ours and ourselves as appropriate) respect your right to privacy and are committed to protecting this. This policy (together with Terms of Use and other documents, including but not limited to our Cookie Policy, comprising our Agreement with you sets out the basis on which we process your personal data. Please read the following carefully to ensure you understand our views and practices regarding your personal data and how we will treat it. By visiting www.questlyft.com (our Site) you are accepting and consenting to the practices described in this Privacy Policy. For the purpose of the Data Protection Act 1998 (the DPA), the registered data controller QuestLyft Limited (www.questlyft.com) P.O.Box 12212, Kampala – Uganda
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services (including, but not limited to, your registration, name, email address, home address, telephone number, logging use of your account and your use of our service, Website and facilities). We may automatically capture, store and otherwise process information about you even if you abandon the completion of an online registration form.
When you report a problem with our Website.
If you contact us (whether electronically or by post), we may keep a record of that correspondence and retain the records for such periods as may be necessary or required by law. Please refer to our Terms of use for further information.
If you contact us by telephone, we may monitor and/or record your conversations with us and retain the recordings for such periods as may be necessary or required by law. Please refer to our Terms of Use for further information.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
With regard to each of your visits to our Website we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the internet, location data, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, server logs and other communication data;
information about your visit, including, but not limited to, all Uniform Resource Locators (URL) clickstream analysis information (which includes collecting, analyzing and reporting aggregate data about which pages you visit and in what order, which site you have visited our Website from and which site you go to after leaving our Website (including applicable dates and times)); traffic data; products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page; and any phone number used to call our customer service number.
Our Website uses cookies to enable you to use the Website, the online services we offer and the materials on the Website. Cookies are also used to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.(CookiePolicy)
The data that we collect from you may be transferred to, and stored in Cloud Storage services at multiple locations around the world. It may also be processed by staff operating outside your country who work for us, one of our business partners, agents or sub-contractors. Such staff may be engaged in, among other things; (i) the provision of administration and support services in respect of your account with us; (ii) communicating with you about your account and your account functionality and tools; By submitting your personal data, you agree to this transfer, storing and processing.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on secure cloud servers. all connections and transactions will be encrypted. Where you have chosen (or where we have given you) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. You should change your password on a regular basis and not share it with anyone. This will help to reduce the risk of unauthorized access to or use of your account. We strongly recommend that you disable any automatic password memory in your browser prior to using the Website and that you run appropriate anti-spyware, firewall and virus protection on your computer on a regular basis. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use appropriate technical and organizational measures to try to prevent unauthorized access or other unlawful processing of your information and against accidental loss or destruction of, or damage to, your information.
We use information held about you in the following ways:
To ensure that content from our Website is presented in the most effective manner for you and for your computer and to improve our Website.
To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To provide you with information, products or services that we feel may interest you where you have consented to be contacted for such purposes.
To carry out our obligations arising from any agreement entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We do not disclose information about identifiable individuals to our advertisers or partners who provide content to our Website, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
We may disclose your personal data to any member of our group, which means any subsidiary company or holding company of ours from time to time, and/or any subsidiary company of any such holding company.
We may share your information with selected third parties including but not limited to:
Business partners, advisors, agents and sub-contractors for the performance of any contract we enter into with them or you, including for (but not limited to) the following purposes: (i) assisting us to administer and support your account with us; (ii) assisting us to communicate with you about your account and your account functionality and tools; (iii) assisting us to market and/or promote services to you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 7,000 men aged under 35 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women who take science classes). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of QuestLyft, members of our group, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud prevention and detection or with regulatory or governmental authorities or a court of law or tribunal.
The DPA gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to one week waiting time in providing you with details of the information we hold about you.
Any changes we may make to our Privacy Policy in the future will be posted on our Website. This policy was last updated on 1st January 2020. Please check our Website frequently to see any updates or changes to our Privacy Policy.